FAQ

Is it legal to purchase these products?

Since laws differ from country to country, we recommend you to contact a qualified lawyer regarding the regulations and restrictions of your country.

What is the quality of your products?

All our products are 100% original coming directly from world famous medicine distributors, and you feel this from the first shot of injection or from the first tab. The brands we deal with are Alpha Pharma, BioScience GmbH, British Dispensary, British Dragon, GenSci, LA Pharma, Max Pro and many others.

Do I need a prescription to order?

A prescription is NOT required to order our products

Are you a legitimate company?

We are a professional mail order service licensed to sell and distribute pharmaceutical products. We have been established for over 5 years, supplying original, high-quality anabolic steroids and bodybuilding related products, prescription-free over the Internet.

How long is the whole process of ordering and shipping?
Once payment is received, we process and dispatch your order within up to 2-5 business days. Shipping time depends on various factors such as method of our shipping, postal service efficiency, customs clearance, international transit, etc., which is why we can only give you an approximation based on our statistics and former experience.

Usually shipping to USA (where most our customers are coming from) takes from 7 to 15 business days once tracking code is provided.

Is there a minimal order?

In order to make the shopping more convenient for our customers we decided not to establish any minimal order.

What are the payment options?

Our online store accepts International Money Transfers payments; Also, you may use your worldwide accepted Credit Card to pay with money transfer services.

Are there any discounts?

There are special offers depending on order volume and payment method chosen. The loyalty of our customers is also very important to us, as we prepare special offers and discounts for our permanent customers.

What discounts do you offer?

We have the following list of discounts available right now:

  • 5% discount on orders less than $750 if payment method is bank transfer, money transfer or bitcoins.
  • 10% discount on orders with total more than $750 if payment method is bank transfer, money transfer or bitcoins.
  • 5% on any returning customer order.
  • 10% on any returning customer order with the value of more than $750 (no matter what payment method is chosen).

Our payment methods

We are one of the few online steroids stores that accept payment with major credit cards: this is arranged with a help of sites like Western Union, MoneyGram. We also offer you to pay us with a help of Bitcoins (they also can be funded with credit card with a help of coinbase, circle or localbitcoins.com

But we prefer our first time clients not to place orders for more than $750 using their credit card. First time clients with orders of more than $750 are advised to pay via bank transfer or money transfer (like Moneygram), or bitcoins. These payment methods do not require any verification and customers who use them get 10% discounton expensive orders every time they pay not via credit card.

Our second time customers get discount on every new order and are welcome to pay via credit card for any amount.

I placed order but my card is not charged?

Your card is not charged immediately after your purchase. Verification process takes from 2 hours to 2 business days. If your card is not charged within 2 business days after your purchase please contact us and we’ll investigate this.

My delivery address is different from billing address.

This is not a problem as long as the names on credit card and on shipping destination are the same. But in case we are advices by payment gateway to check this order please be prepared that we will need additional verification.

If billing country is different from shipping country we require to pay via any alternative payment method.

How my payment is processed?

Once you submit your payment via credit card we may require to verify your order. This is why it’s important for us to have your valid phone number. If order does not pass our verification or if we are not able to contact yout then your credit card payment will not be accepted and we will offer you to pay via alternative payment method described above.

Once your payment is verified and pass our antifraud control your card gets charged. Usually approved payments are processed and cleared within 1-2 business days and your order is passed for shipping after that.

Can I pay via bank transfer and are there any advantages if I choose this payment method?

We offer 5% discount on any order paid via bank transfer. Plus we cover bank transfer fees. For example, if your order is for $400 and you are willing to pay money via bank the total you will need to send is going to be $400 – $20 (5% discount) – $40 (bank transfer fee) = $340

If your order total is more than $750 we offer 10% discount together with any other discount you get (returning customer, promo code or any special promotion discounts) plus we compensate bank transfer fees.

European customers may pay via Uberweisung (Germany) and IBAN transfer to our EU bank account. SEPA transfers are free of charge and you get 10% discount on any order.

Payments via bank do not require any verification and are normally processed and cleared within 1-2 business days. So you get your order faster.

How products are shipped?

Upon successful payment, your order is passed for shipping and tracking code is provided within 2-5 business days.

We use EMS (USPS) traceable shipping that requires signature upon arrival of the product. All packages can be traced via these sites:

https://www.usps.com (USA orders when item is already in USA)

http://www.track-trace.com/post (packages sent to any country on any stage of the delivery)

Do you ship to P.O. Boxes?

Yes, we ship to P.O. Boxes

Is a signature required for shipping and why?

Yes, our shipping method requires signature from your side upon delivery. This allows us to fight any fraudulent chargeback when customer gets his order and claims he never received anything. We have 99% successful rate of winning such credit card disputes because we provide correspondence with our customer, their order details, picture of our parcel and confirmation from postal service that item is delivered. On the contrary, every fraudulent dispute harms credit report of frauder and influences his credit history plus makes him pay from $25 to $200 for unlawful dispute.

Where do you ship from?

Shipping is arranged from India, Singapore, Thailand, European Union. Our organization name is not indicated on any package and shipments are made from various shipping points to ensure maximum discretion and highest probability of successful delivery.

Which countries do you ship to?

We ship worldwide.

What if package is seized by custom?

We have 99.9% success delivery rate to USA, Canada, Europe and South Africa. Even if products get seized (1% possibility based on our statistics through years), we offer redelivery or credit towards new purchase on our site. We will just need you to email us official notification from post office or custom that package was stopped and we’ll arrange new delivery within 3 business days.

Shipping site says tracking does not exist.

Tracking can be done after 72 hours because from our delivery center package goes to logistics warehouse and awaits custom. If tracking code does not appear in the system after 3 business days please contact us and we’ll investigate this.

We recommend our USA customers to use track-trace.com site until item reaches USA. After that you can use USPS site to track your package. We recommend you to enter your email on USPS site to get every update on delivery status.

My tracking code does not move.

Usually this happens when items are being held on custom and are waiting custom clearance. This does not mean any problem. But if your tracking code shows no progress within 10 days please contact us and we’ll investigate this. We also can advice you to contact your local EMS (USPS) office with the tracking code to get detailed info where item is right now.

Order arrived but it’s not complete.

Please contact us when you have such problem. We will need you to send us the picture of what you got including package labels. This will help us to investigate how this happened to prevent such problems in the future. Usually we come back with the result of investigation within 2 business days. As a result we can offer you redelivery of missing items, partial refund, credit towards your new purchase and discount coupon to compensate this problem.

How can I contact you?

Since our services are optimized to be conducted online and worldwide, You are more than welcome to contact our sales department through our website on page Contact us.

Usually email requests are responded within 24 hours but sometimes it may take 2 business days for us to reply. Email requests sent on Friday are sometimes replied on Monday due to time difference in working hours of our support team and your location.