FAQ

Ordering steroids from our online store

What methods are used to send large orders?

We will split your order into the right number of smaller shipments if it is too large to fit in the same mailing envelope as a small purchase.

We ensure that your order will be packed with the same care as smaller orders, regardless of size. Furthermore, regardless of how many small shipments we need to ship, you will only be charged one shipping fee.

When I make my payment, how long should it take for my package to arrive?

After receiving payment, we process and dispatch your items within 2 to 5 business days. Your order should arrive in the United States within 7 to 10 business days after the shipment tracking number is issued by the mail service provider.

 

Is there a limit to the number of items I can order at once?

You can order as many items as you want. However, you should check with an import specialist because that specific product or chemical may be subject to import laws in that quantity.

We recommend that first-time customers do a trial order, and if they are satisfied, we will gladly serve you again.

 

Payment Methods

CREDIT CARDS

Do you accept payments by credit card?

Yes, we accept credit card payments from all major credit card companies such as Visa, MasterCard, and American Express, among others.

How do credit cards get processed?

We may need to contact you after you make your credit card payment to verify your order, which is why we need your current phone number.

Your credit card payment will be refused if your order fails to pass our anti-fraud verification process or we are unable to contact you, and an alternative payment method will be given (e.g. money transfer, or payment in a cryptocurrency like Bitcoin).

 

What if my shipping address and my credit card address are not the same?

This isn’t an issue; merely ensure that the name on the credit card matches the address on the credit card you submit when making a credit card payment. Please be aware that we may demand additional verification if our payment gateway supplier tells us to double-check the cardholder’s info. You will be required to pay by another means if verification fails.

 

How long do credit card payments take to be approved?

Your card will be debited only after your payment has been authenticated and passed our anti-fraud check. Authorized payments are processed and confirmed within 1-2 business days, and your order is cleared for shipping.

 

Why has my credit card not been charged yet after I completed payment for my order?

Your card will not be charged immediately because the verification procedure could take anywhere from 2 hours to 2 business days to complete.

 

What should I do if my credit card has not been debited after placing an order?

Your card will not be debited immediately after a transaction. The verification process can take anything between two hours and two days. Please contact us if your card is not charged within 2 to 3 business days after placing your order, and we will investigate.

 

What policies and procedures do you have in place to handle credit card disputes?

Because we can provide our clients’ order data, photographs of our parcels and their contents, and paperwork from the postal service provider as proof that the parcels have been dispatched, we have a 99 percent success rate in credit card disputes.

Every unlawful dispute, on the other hand, has an impact on the fraudster’s credit record, destroys their credit history, and forces them to pay between $50 and $150 to their credit card companies as a penalty.

 

MONEY TRANSFERS

Is it possible to pay through Western Union or MoneyGram?

Yes, both are acceptable. It is a straightforward money transfer when transferring with these money transfer providers; you are simply sending dollars from one of their branch locations to another.

The name, surname, city, and country of the recipient are the only details you’ll need to pay for your order. This information is sufficient for a transfer, and it will be sent to your email shortly after you place an order.

You must submit personal information to send money with Western Union or MoneyGram. Please don’t be hesitant to fill out all of the relevant fields; their transfers are not traceable. Furthermore, financing the money transfer with a credit card at their branch or online through their website provides you with an additional layer of security.

Important notes:

  • The transaction’s purpose

If Western Union or MoneyGram asks what you’re sending money for, just say it’s a present or donation for your relatives (family) or a friend in need, as they don’t allow transferring money for commercial purposes.

They have no business knowing why you need to move money abroad. For security reasons, please do not provide any notes about the transaction, such as our website name or any product name.

  • Secret Question

Fill in only the required fields and do not secure your transfer with a secret question.

 

Is proof of identification required at WU or MG?

Not always, though. When placing an order of over $1 000, they usually require identification. You can always break up orders that exceed that limit into smaller money transfers.

 

What should I do after I’ve paid via Western Union or MoneyGram?

You must confirm the payment after making the transfer by emailing us the following transfer information:

  • The MTCN (money transfer control number)
  • Western Union phone numbers have ten digits.
  • MoneyGram numbers have eight digits.
  • The sender’s first and last names (i.e., you or the person who paid the money)
  • The city and country to which it was linked
  • The total amount transmitted and the currency used (excluding the transfer fees).
  • The money transfer service’s name, such as Western Union or MoneyGram.
  • The payment method you selected during the checkout process.
  • Your Alvgear.net order number
  • The complete shipping address, including the zip code (if different from the address you provided when placing the order).

 

How soon will you receive my money transfer?

Money transfer payments are typically handled and cleared within 1-2 business days. We’ll send you an email confirmation once your payment has been received. You can also check the status of your payment on the website http://orderstatus.live

 

CRYPTOCURRENCY PAYMENTS

Do you accept Bitcoin and other cryptocurrencies as payment?

We value our clients’ privacy and make every effort to provide as many payment options as possible. As a result, we provide you with the option of increasing your security and privacy by accepting Bitcoin and other cryptocurrencies (please enquire).

Bitcoin may be purchased using a credit card on sites such as Coinbase, Circle, and LocalbitCoins.com. Please be advised that paying via cryptocurrency may not be as simple or safe for some customers such as when paying with credit cards or doing a money transfer.

Payment Status

How can I check the status of my payment?

Validation of credit card payments can take anywhere from 2 hours to 2 days, while we typically process and clear payments within 1-2 days. Enter your order number and email address to determine if your money is still pending verification, has failed verification, or has been authorized successfully here:

Making a payment

I’ve placed my order, but how do I pay for it?

You will receive an email with payment instructions after your order has been completed. If you have not yet received it, please contact us and we will send it to you as soon as possible. The payment instructions should be properly followed to avoid any needless delays.

Payment processing times

How long does it take for my payment to be processed?

Payments are processed within 2 to 3 business days on average. You’ll receive an email if the payment provider rejects a payment (for example, if the wrong account details were entered). We will ship your item within 24 hours after the transaction has been correctly completed and authenticated.

General Payment questions

What if my payment is denied?

If your payment fails, our payment provider will instantly send you an email to inform you of the problem (e.g., perhaps you entered the wrong account numbers when you were making the payment). In this scenario, you’ll either have to repeat the payment process until it’s successful or choose another payment option.

Do you accept COD (cash on delivery) as a method of payment?

Unfortunately, no, because it is insufficiently discreet as a privacy-protecting alternative. Steroids are illegal to sell without a prescription in most countries, and outright banned in others, thus making cash-on-delivery payments hard. Given these limits, prepayment is the only option. In any case, it is the safest and most convenient option for both parties.

Shipping Information

Our customer care representatives give each client individual attention, ensuring that your orders are handled accurately and sent as swiftly and discreetly as possible.

Shipping Status

How can I check to see if my order is ready to be shipped?

Validation of credit card and PayPal payments can take anywhere from 2 hours to 2 days, while we typically process and clear payments within 1-2 days.

Enter your order number and email address to determine if your money is still pending verification, has failed verification, or has been authorized successfully:

Shipping duration

How long will it take for my order to reach me?

  • Orders to the United States take 5 to 10 days to arrive.
  • Shipping timeframes for non-US destinations range from 5 to 17 days.

Shipping Delays

Are shipping delays possible?

Yes, it’s possible. We provide an estimate for expected shipment arrival based on our statistics and previous experience, but it is subject to some external circumstances outside our control, including postal service efficiency, customs clearance, and international transit routes, to name a few.

85% of airmail shipments typically arrive within 5 to 10 working days, with the rest arriving within 10 to 17 working days. This gap is due to the unreliability of the services of other postal carriers.

Why do such shipping delays occur?

The shipments transit from local to national postal service hubs before being processed for customs clearance at both the point of export from our warehouse and the point of arrival in the country where you are receiving your shipment. Once cleared for import, it travels through regional mail hubs before reaching you.

The overall shipping time is affected by each subsequent phase. Even if the majority of these procedures go smoothly, a supply chain breakdown will cause the next one to be delayed.

What is taking so long for my order to be shipped?

Please check your account’s ‘Order History‘ to see how many business days have passed since you placed the order before contacting us about a shipment being late.

Your order should arrive by day 10 (or 17 if you live outside of the United States).

If it has not arrived by then, please contact us so that our team can investigate the situation.

Clearing Customs

How long does it take to clear customs inspections?

Customs clearance can take up to five days in most cases.

Customs clearance in the country from which the products are exported, as well as customs in the destination country, are the main causes of delays.

As a result, the shipping tracking website may indicate that your order has been inactive for five days.

What is the probability of customs seizing my package?

Because of our careful packing, it’s quite unlikely. We ship products to customers in the United States, Canada, Europe, and South Africa with a 99.9% success record.

Regardless, we offer a no-cost replacement policy, which means we will reship your product for free or credit your account for future purchases.

We will re-ship it within the US within 7 – 10 business days, or to a foreign address within 5 to 17 days, once you email us the formal notification of the confiscation from the post office or customs.

Receiving Your Shipment

Why do I need to sign my order when it comes in?

We do everything we can to make sure you get the products you paid for. Therefore, a signature is required upon arrival when using EMS (USPS) tracked shipment.

We require you to verify that you received the order by signing for it at the time of arrival to ensure that the service provider shipped your products satisfactorily.

It also aids us in combating false claims of orders not being shipped made by customers or service providers.

Problems with Shipment

Why has my order disappeared?

There are two possibilities for why you haven’t received your order:

  1. It might have been lost in the mail:

Please contact us via our Contact Us page with your Order ID number if you have not received your order or have received notification that it has been held at customs after 30 days.

We will reship your order at our expense as soon as we confirm that you have not received it.

  1. Customs may have seized the order:

If this happens, please let us know by using the form on our Contact Us page to send us an inquiry.

We may require a photo or scanned copy of the Customs & Excise seizure document so that your team can confirm whether the goods were confiscated and then discuss refund alternatives with you for your order, or we can reship the missing items to you for free.

Reshipping

My order is being reshipped, but why is the process so long?

We understand that when you place an order with us, you want your products as soon as possible. If a prior order from us was seized by customs because it contained forbidden materials, your address may be flagged.

It is consequently perilous to send anabolic steroid products to the same address frequently, as Customs and Excise may get suspicious. This will result in them scrutinizing every international package sent to your address in the future, regardless of whether it is from us or not, thus delaying all of your shipments.

If we have to reship any of your things, we take great care to guarantee that you will not be inconvenienced in the future.

Our staff may require you to give a different receiving address than the one you originally supplied to guarantee that the things reshipped to you arrive safely. They’ll then either ship it from a different foreign warehouse or break it up into smaller, more manageable shipments.

Tracking Your Shipment

Where do I look for my tracking code?

Once you’ve paid for your order and it’s been dispatched from our warehouse, your tracking code will become active within 2 to 5 days.

If you haven’t gotten it by email, log in to your account here and look for it under your order history:

What websites can I use to check on the status of my shipment?

Track your order for shipments within the United States or imported products that have cleared US customs here:

Whether your cargo is being transported locally or worldwide, you may track it here to find out where it is at any stage along the shipping process:

Why hasn’t my order moved for 5 days as per the tracking website?

This usually happens when an item is held at customs and is being processed. Please don’t be alarmed; this does not necessarily indicate a shipping problem.

If your tracking code shows that your order hasn’t moved in 10 days, please contact us right away, and we’ll look into it as soon as possible.

You can also use this tracking code to contact your local EMS office or a USPS branch to inquire further about the problem.

Why doesn’t my tracking code appear on the tracking website?

If we don’t have enough stock in the US to complete your order, we may have to import it from one of our other overseas warehouses.

When your item is collected from our warehouse by the shipping service provider in that nation, it is routed to a central regional logistics hub where it awaits customs export permission. They only send a tracking code after that, and this process can take up to three business days.

Please contact us if you have not received a tracking code after 3 business days.

Customers in the United States should use www.aftership.com to track their packages until they reach their country’s borders. Following that, you can use www.usps.com to track your package. We suggest entering your email address and tracking information on the USPS website to obtain regular updates on the status of your shipment.

Why does the tracking website show that my shipment is stalled in the same location?

This frequently occurs when packages are held at customs and are awaiting clearance. This does not suggest that there is a problem. Please notify us if your tracking number has not moved after 10 days and we will look into it. We also urge that you call your local EMS (USPS) office using the tracking code to find out where your item is now located.

Refunds

What should I do if my package contains missing or damaged items?

We may be able to compensate you by reshipping any missing items, issuing a partial refund, crediting your account for future purchases, or giving you a discount code.

If your order was dispatched but some items were damaged or missing, please give us a photo of everything you received, including the packing labels, as soon as possible. This will assist us in determining what occurred and how to avoid such issues in the future.

How do I go about seeking a refund?

Please provide us with the following information via our Contact Us page’s contact form to tell us of your refund request:

  1. Your order number as well as your contact details.
  2. Make a video of everything you got, including the labels on the outside package (making a video when unpacking your parcel for the first time is ideal).
  3. Please provide us with a scanned copy or photo of the official notification or confiscation letter you received if any of the contents of your box were missing due to being confiscated at import customs control.

We’ll refund you using the same payment method you used to make the purchase. Refunds normally take 5-7 business days to process. The refund will appear in your account after this period.

Returns

How do I return products that are incorrect or defective?

  1. Use any mail or courier service that you prefer to ship to us.
  1. If you’re returning a product due to a defect or a mistake on our part, please provide a copy of your original shipment receipt so we may reimburse your shipping charges as well.
  1. Double-check that the products you’re returning are in good condition. Make sure everything is packaged tightly and securely.
  1. Place a copy of the purchase order that came with your initial order inside the parcel, detailing which items you’re returning.
  1. A refund will be granted within 3 business days after the products have arrived at our warehouse.

If our staff approves your refund request and you are required to return the products following our terms of conditions, they will send you an email with the mailing address to which you should send the items.

After the items are returned to us, you will receive the entire purchase price of your product minus any shipping fees (unless, of course, it was our error).

Replacements

What is your policy on free replacements?

Our return policy guarantees that you will get precisely what you paid for. If your order was lost in transit or was confiscated by customs, we offer the following services:

  1. a complete refund of your purchase price;
  2. a partial refund for the items in your order in question;
  3. a future purchase credit;
  4. a future purchase discount coupon, or
  5. any incorrect items in your order will be replaced and reshipped at no cost to you.

What are your terms for replacing items that are missing or damaged in my order?

  • If there was an issue with the goods you got, such as wrong items or goods that were expired, damaged, or useless, we will process your items for reshipment within three business days. We will respond with the results of our investigation within two business days.
  • If it’s been 90 days since your purchase, we’re afraid we won’t be able to accept the items back.
  • If you miss the return date for the products (shipping can take up to 10–21 days, plus customs inspection can take up to 10 days), you can contact our support team to request a refund.
  • If you return 12 or more of the same items, you will be charged a 15% restocking fee due to inventory control costs and shelf-life limits. If you return items from an order that initially qualified for free shipping, we will deduct $5.95 from your total refund.

What is the procedure for requesting that the goods in my order be replaced?

Please provide us with the following information via our Contact Us page’s contact form to tell us of your refund request:

  • Your order number as well as your contact details.
  • Please indicate whether you want to return your order or any of its contents for a refund or a product exchange.
  • Photographs of everything you got, including the labels on the outside packaging (making a video when unpacking your parcel for the first time is ideal).
  • If any items in your order need to be reshipped, please provide an alternate shipping address where we can send the replacement products.

Discounts

What types of discounts do you offer?

The following discounts are currently available:

  • If you pay using a bank transfer, money transfer, or Bitcoin, you’ll get a 5% discount on orders under $750.
  • 10% off orders of $750 or more, paid by bank transfer, money transfer, or Bitcoin.

Discounts for loyal customers:

  • Any order placed by a repeat customer receives a 5% discount.
  • 10% off any order of $750 or more from a returning client (regardless of payment method).

Furthermore, we provide several seasonal bargains and promotions, such as steroid cycle savings.

Getting in touch with us

How can I reach out to you?

You are welcome to contact our sales department using our website’s contact us page form because our services are intended to be handled online and globally.

Email queries are usually answered within 24 hours, but it could take up to two days. Email inquiries made on Friday are often only replied to on Monday due to the time difference between our support team’s working hours and your current location.

About Our Steroids Store in the United States

Are the steroid products you sell genuine?

As you will see after the first injection or tablet, all of our products are authentic and come directly from world-renowned medical wholesalers. We cooperate with a number of the best steroid brands for sale in the USA, including Alpha Pharma, BM Pharma, Dragon Pharma, Maxtreme, and others

Is your business legitimate?

We are a reputable online steroid supplier with FDA approval to sell and distribute prescription drugs and supplements in the US. We’ve been offering authentic, high-quality anabolic steroids and bodybuilding-related products over the internet since 2018.

For additional information, please visit our About Us page.

Isn’t it required that I purchase with a prescription?

There are no legal restrictions on ordering from our store, and we don’t ask for verification of a medical prescription.

Is it legal for me to purchase these products over the internet?

We recommend consulting an import specialist to ensure that your order complies with US import norms and limits, as they may differ from those in the nation from which your products are imported.

We have a history of successfully navigating orders through customs in the United States and other countries across the world. We will either reship the seized items or reimburse you for future orders on our site if items are confiscated by a customs inspector.

We’ll arrange for a free reshipment of the seized items within three business days if we receive a copy of the formal notification you received from the post office or customs department indicating the shipment has been halted. For additional information on how we can reimburse you if customs seizes your items, please see the Returns, Refunds, and Replacements sections above.